Position: Operations Executive (Lab Studios)
Job Summary: We are seeking a detail-oriented and proactive Operations Executive to join our dynamic fitness studio. As an Operations Executive, you will play a vital role in ensuring the smooth day-to-day operations of our studio, managing various administrative and operational tasks. This position requires excellent organizational skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.
Responsibilities:
Oversee the operational aspects of the fitness studio, including facility management, equipment maintenance, and administrative tasks.
Coordinate with the studio manager and instructors to create and manage class schedules, ensuring optimal utilization of resources.
Manage the front desk operations, including member check-in, registration, and payments.
Ensure the cleanliness and maintenance of the studio premises, equipment, and amenities.
Assist in managing inventory, including supplies, merchandise, and consumables, and place orders as needed.
Provide excellent customer service by addressing member inquiries, concerns, and feedback in a prompt and professional manner.
Implement and enforce operational policies and procedures to ensure a safe, clean, and welcoming environment for members and staff.
Collaborate with the marketing team to promote studio offerings, events, and special promotions.
Assist in recruiting, training, and supervising front desk staff and other operational personnel.
Monitor and analyze operational metrics to identify areas for improvement and implement strategies to enhance efficiency and member satisfaction.
Maintain accurate records, reports, and documentation related to operations, attendance, and financial transactions.
Stay updated on industry trends, best practices, and safety regulations pertaining to fitness studio operations.
Assist in organizing and coordinating special events, workshops, and community engagement activities.
Support the studio manager in various administrative tasks and projects as assigned.
Requirements:
Bachelor's degree in business administration, sports management, or a related field (or equivalent work experience).
Prior experience in operations management or administrative roles, preferably in the fitness or wellness industry.
Strong organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to interact confidently with members, staff, and external partners.
Proficient in using relevant software applications and systems to manage operations, bookings, and reports.
Knowledge of health and safety regulations pertaining to fitness studios.
Proactive problem-solving abilities and a customer-centric mindset.
Ability to work flexible hours, including evenings and weekends, as required.
We offer a competitive salary and benefits package, along with opportunities for growth and development within our brand. If you are passionate about fitness, possess strong operational skills, and thrive in a dynamic environment, we invite you to join our team as an Operations Executive.
Job Types: Full-time, Permanent, Fresh graduate
Salary: $2,000.00 - $2,200.00 per month
Benefits:
- Flexible schedule
- Gym membership
Schedule:
- Flexible hours
Experience:
- operations: 1 year (Preferred)
Work Location: In person
Expected Start Date: 01/06/2023
