- Willing to work on-site.
- Can start ASAP
- 100% email support only, no calls, no chat.
- Provides prompt and efficient service to customers through email.
- Demonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer concern.
- Demonstrates the ability to recognize and identify system, process and policy issues impacting our customer and drive business improvement initiatives.
- Maintains a positive and professional demeanor always portraying the company in a positive light and efficiently managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains excellent performance metrics such as quality, productivity and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Perform duties as assigned.
Job Types: Full-time, Permanent
Pay: Php14,000.00 - Php17,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
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