Our client is looking for a Project Manager to manage small to medium-sized projects in accordance with the Company’s project methodology and to a high level of customer satisfaction. The ideal candidate will assist in the sales process as required and then bring customer orders to a live status balancing the need for a speedy, cost-effective and customer-oriented delivery experience.
Key Deliverables
Project plans: it is critical that projects are effectively planned, monitored and managed on an on-going basis so they can be delivered to agreed timescales, budgets and the highest possible quality.
Customer satisfaction: strong relationships with internal and external customers will be critical to success in this role. Anticipating customer needs, the jobholder will use creative thinking to help some of the world’s biggest organisations to solve highly complex technological and operational issues.
Project and business leadership: the jobholder must influence and motivate individuals and teams within the Company to prioritise and complete actions to successfully deliver all projects.
Key Responsibilities
Project Delivery
· Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
· Ensure projects are delivered within tolerance: time to project completion date, cost and quality.
· Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.
· Establish an appropriate test plan according to customer requirements.
Manage virtual project teams as required.
Customer Relationship Management
· Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.
Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the Company.
Sales/Finance Support
· Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.
· Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.
· Generate accurate forecasts for in-house planning and budgeting purposes as requested.
· Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.
Agree billing plans for customers alongside account management and billing teams.
Process Management and Improvement
· Ensure projects have met key milestones before they progress to subsequent delivery stages.
· Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.
· Ensure internal systems and reporting tools are maintained to reflect the current state of a project.
· Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.
Personal Profile
Essential (E) or desirable (D) knowledge, education, experience and skills
Education & Qualifications
Bachelors Degree/equivalent in Computer Science or related subject, or substantial alternative experience - E
PRINCE2 or equivalent Project Management training/certification - D
Experience
Good experience working in a customer-facing role, typically of at least two years - E
Experience working in the IT and Telecoms sector - E
Experience in service delivery in the IT and Telecoms sector - E
Experienced in working with the software development lifecycle, cloud platforms and/or the development of hardware and software - E
Contact centre experience - D
Experience of leading a team, or of coaching/mentoring others - D
Experience of producing reports/analysis of data - D
Skills / Aptitude
Strong communication (written, verbal, presentation) and interpersonal skills - E
Strong organisation and prioritisation skills - E
Strong problem solving skills - E
Good negotiation skills - E
Highly motivated and tenacious to see a project to completion - E
Able to work on multiple actions to sometimes competing deadlines - E
Committed to a Customer Service ethos in all work activities - E
Good MS Office and/or Project Management software skills - E
Coaching skills - D
Other information
Project Managers will interact with and work alongside a number of other internal departments as well as customers. As such, flexibility in order to travel to other sites as well as to work across time zones is required.
Job Type: Full-time
Salary: €78,750.00 per month
Work Location: In person
